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The Namibian Government has embarked on a Public Service Reform Initiative (PSRI) which is intended to transform Public Service into a performance driven organisation at all levels - Central and Sub-national levels.

The reform initiative is aimed at improving service delivery to the Public and fosters operational

efficiency within the Public Service. This will in return result in inefficiency achieving the National

Development Plan and Vision 2030 Goals.

Our Service Charter:

  • Outlines our service standards and defines what you can expect from us.
  • States what you need to know, so you can help us help you.
  • Explains how you can give us feedback on any aspect of our service.
  • Reflects on our committment to deliver a higher standard of service at all times.
  • Explains how and when to get information on our service if needed
  • Explains how to make a complaint, if you are not satisfied with our services.

Customer Services Charter Booklet....(Click here to read more)

To rate our services...(Click here to get the Rating Questionnaire)

 

 

*Instructions*:

Please download and complete the form. Email to ils@mlr.gov.na

 

 

Office of the Minister and Deputy Minister 

Office of the Minister

Robert Mugabe Ave No.55

Private Bag 13343, Windhoek

Tel: +264  61 296 5371

Fax: +264 61  254 737

Office of the Deputy Minister

Robert Mugabe Ave No.55

Private Bag 13343, Windhoek

Tel: +264 61 296 5359

Fax: +264 61 305 698
   

Office of the Permanent Secretary

Robert Mugabe Ave No.55

Private Bag 13343, Windhoek

Tel: +264 61 296 5360

Fax: +264 61 228 240

 
   
Deputy Permanent Secretaries

Department of Land Reform, Resettlement and Regional Programme Implementation

Robert Mugabe Ave No.55

Private Bag 13343, Windhoek

Tel:+264 61 296 5395

Fax: +264 61

Department of Land Management

Robert Mugabe Ave No.45

Private Bag 13343, Windhoek

Tel:  +264 61 296 5022

Fax: +264 61 303 463